Blogs
Thanksgiving is upon us, always a good time for some reflection. I'm particularly grateful for all the talented individuals I've had the honor to work with at Netezza. We've lived through exciting and challenging times together and I've learned something of value from each and every one of you.
| Tags: | | | Permalink | | | 0 Comments |
Women are moving up in high tech. Ginni Rometty's appointment as the next CEO of IBM is the latest example of this. She joins women like Meg Whitman at Hewlett Packard, Ursula Burns at Xerox since 2009, and Indra Nooyi who has led Pepsico since 2006. These aren't just women leading companies. These executives are leading some of the biggest brands in the world.
| Tags: | | | Permalink | | | 0 Comments |
I was on a plane on fourteen hour flight to the International Business Awards this month and pulled out the July –August 2011 Harvard Business Review magazine I brought with me. The cover story, “Building a Collaborative Enterprise ,” focused on creating a business culture of trust and innovation through collaboration. It was a timely read, as it has been a year since IBM purchased Netezza and we are starting to experience the value of collaborating with our IBM counterparts. A couple of weeks ago, I spent an afternoon at IBM’s learning center with some of the leaders of recent acquisitions of IBM: Blade Network Technologies, Cap Data, Netezza, PSS, Cognos and Sterling Commerce to name a few.
First and foremost, we like to focus on our customers success at IBM Netezza, but it's also gratifying to receive recognition from our peers in the business world. This week I traveled to Abu Dhabi for the Eighth Annual International Business Awards, where IBM Netezza was honored with a Stevie Award for International Support Department of the Year. We also received four distinguished honoree awards in Customer Support categories. As you can see from the picture, it was a bit of a challenge packing all of these awards for the trip home to Boston!
| Tags: | | | Permalink | | | 0 Comments |
The number one concern of CEOs these days is getting to know their customers better.
That finding comes from a survey of 1500 CEOs conducted by IBM and is cited by Paul Greenberg of ZDNet and by a Coveo advisory board meeting I recently attended.
According to the survey, more than innovation, more than scaleability , CEOs say understanding customer needs is their top goal.
Getting closer to our customers has been and continues to be key to our success at IBM Netezza. We get close to our customers by collaborating with them. Collaboration doesn't just benefit the customer, it also benefits the business.Working together as a team to solve problems means your customers aren't them, they are us. If you start with this premise and keep loyal to it, your entire way of thinking about what you are doing is going to be dramatically transformed for the better.
| Tags: | | | Permalink | | | 0 Comments |
In a corporate setting, it's invigorating to see company values jump from the drawing board to real-life situations that directly affect people. Walking the walk is what matters most to our customers and ourselves. The customer support team for IBM Netezza data warehouse appliances recently rolled out a better way of helping our customers, something we call “Skills-based Routing”. This approach exemplifies how closely held values can turn into actions that result in positive change for employees and customers alike.
| Tags: | | | Permalink | | | 0 Comments |
Strong business partnerships make good business sense. That’s why recognizing the importance of our partners is one of the core guiding principles at Netezza.
Netezza partners with all major industry integrators, technology and solution providers, both horizontally and across all the major vertical industries. Together with our partners, Netezza has made it possible for hundreds of our customers to solve problems and create new revenue opportunities, from uncovering potentially fraudulent website activity to delivering customized offers to shoppers at the point of purchase.
Netezza is a customer-centric organization, and it’s been that way since the very start. The company transformed from an idea on piece of paper in 2000 to a fast-growing company on the conviction that if our customers are successful, our business will succeed, too.
That's why it is so gratifying that Netezza’s customer support team won top honors from the International Business Awards (a division of the Stevie Awards) for the second year in a row for Best Customer Service. In the last two years, Netezza Customer Support has won four Stevie awards, six Omega NorthFace awards and two STAR awards from the SSPA (Service and Support Professionals Association). When we say Netezza provides award-winning customer service, we mean it!
